ICS 13.200 CCS A 90 苏 DB3205 州 市 地 方 标 准 DB3205/T 1034-2021 基于急性呼吸道传染病疫情防控的物业 管理服务规范 Specification for property management service during the epidemic of acute respiratory infectious diseases 2021-12-22 发布 2021-12-27 实施 苏州市市场监督管理局 发布 DB3205/T 1034-2021 目 次 前言 ................................................................................ III 引言 ................................................................................. IV 1 范围 ............................................................................... 1 2 规范性引用文件 ..................................................................... 1 3 术语与定义 ......................................................................... 1 4 基本要求 ........................................................................... 1 4.1 组织管理 ..................................................................... 1 4.2 档案管理 ..................................................................... 2 4.3 标识管理 ..................................................................... 2 5 防控保障 ........................................................................... 2 5.1 组织保障 ..................................................................... 2 5.2 人员保障 ..................................................................... 3 5.3 物资保障 ..................................................................... 3 5.4 经费保障 ..................................................................... 4 5.5 专业知识保障 ................................................................. 4 6 员工防护 ........................................................................... 4 6.1 佩戴口罩 ..................................................................... 4 6.2 手卫生 ....................................................................... 4 6.3 佩戴手套、护目镜和防护服等 ................................................... 4 6.4 安全距离 ..................................................................... 5 6.5 员工集宿管理 ................................................................. 5 6.6 来（返）苏员工 ............................................................... 5 6.7 员工就餐 ..................................................................... 5 6.8 接种疫苗 ..................................................................... 5 6.9 疑似症状的处理 ............................................................... 5 7 秩序维护 ........................................................................... 5 7.1 出入控制 ..................................................................... 5 7.2 区域巡逻 ..................................................................... 6 7.3 对居家隔离人员的配合管理 ..................................................... 7 8 环境清洁与消毒 ..................................................................... 7 8.1 普通区域 ..................................................................... 7 8.2 重点区域 ..................................................................... 7 8.3 特殊区域 ..................................................................... 8 8.4 终末消毒 ..................................................................... 9 8.5 生活垃圾管理 ................................................................. 9 8.6 有害废弃物管理 ............................................................... 9 9 通风和给排水系统管理 ............................................................... 9 9.1 给排水系统 ................................................................... 9 I DB3205/T 1034-2021 9.2 空调通风系统 ................................................................. 9 10 客户服务 ......................................................................... 10 10.1 信息公示 ................................................................... 10 10.2 接待 ....................................................................... 10 10.3 拜访 ....................................................................... 10 10.4 受理 ....................................................................... 10 10.5 其他服务 ................................................................... 10 11 沟通协调 ......................................................................... 10 11.1 企业内部 ................................................................... 10 11.2 政府部门 ................................................................... 11 11.3 项目甲方、业委会 ........................................................... 11 11.4 小区业主、物业使用人、访客 ................................................. 11 11.5 相关方（供货方、维保方） .................................................... 12 12 应急处置 ...............................................................